Litigation Support Manager (VENDOR)
Company Name:
TRU Staffing Partners Hot Jobs, Inc Hot Jobs
The eDiscovery Manager (Manager) shall be the principal resource overseeing the eDiscovery team including Collection Coordinators, Case Managers and Consultants. The Manager is also responsible for overseeing relationships with third part vendors that support the client on all eDiscovery matters. The Manager will offer expert assistance, advice, guidance, and troubleshooting in all stages of the electronic discovery process as necessary. The client relies on the Manager to stay abreast of emerging trends and technologies, and their relevant implications, as related to all phases and aspects of electronic discovery. The Manager will establish a vision for the team, foster buy-in, and demonstrate consistency and focus.
Assistance/Advice: The Manager, along with the eDiscovery Consultants, assists in the development of standard policies and practices and/or case-specific approach strategies for the identification, preservation, collection, processing, production, and disposition of Electronically Stored Information (ESI).
Guidance: The Manager proactively identifies, recommends, and assists in the implementation of corrective and preventative initiatives within the client and other third-party vendors designed to keep the overall scope of electronic discovery services being performed on behalf of the client with industry standards and client requirements.
Troubleshooting: The Manager is available to all resources to provide assistance in identifying and resolving any problems or issues within the scope of this agreement, and shall liaison with any client-designated party in support of technical problems, infrastructure issues, and any other problems related to the identification, preservation, collection, processing, review, or production of ESI.
Operational Oversight
The Manager shall expertly review and analyze electronic discovery services provided to client.
Oversight: The Manager shall provide overall operational oversight, coordination, and monitoring of the performance of electronic discovery services by the client. The Manager shall provide input and approval, on behalf of the client, for all process documentation before it is escalated for final approval.
Development: The Manager participates in the development of best practices and recommended business processes to ensure that there is compliance with or otherwise in-line with the industrys established and emerging expectations, capabilities, obligations, practices, strategies, and technologies.
Staff Oversight
The Manager acts as the direct supervisor for all eDiscovery staff. The Manager will assist with the training and development of the staff. Some of the responsibilities of the manager are to:
Oversee day to day activities of staff ensuring that the quality of work being performed meets or exceeds client expectations.
Oversee the development of new processes and procedures.
Train and develop eDiscovery staff on new processes and procedures as they are created or implemented. Mentor staff in order to ensure their growth and happiness.
Assume responsibility for recruiting and staffing decisions within the group; prepare business justifications as necessary.
Provide guidance to eDiscovery staff regarding internal/external training opportunities and continued development of staff skill sets.
Oversee evaluation of software utilized by eDiscovery vendors and ensure eDiscovery team is trained on these solutions.
Third-party Vendor Management
The Manager acts as an advocate for the client in the review and analysis of third-party eDiscovery services provided to the client. The Manager is a resource for the eDiscovery team surrounding any identified issues and general billing questions in conjunction with the client or management.
Oversight and coordination: The Manager shall provide operational oversight, coordination, and monitoring of the performance of electronic discovery services by third-party vendors. The Manager will resolve/escalate vendor issues when service level agreements are not met or errors are identified.
Negotiation: The Manager shall take the lead negotiating third-party services and contracts by providing expert advice, knowledge and input as requested by the client. The Manager is also responsible for on-boarding all vendors to ensure they are following all existing standards and procedures.
Service Auditing: The Manager shall perform service audits as requested or as scheduled in the approved process documentation to ensure vendor quality, technology, processes and best practices.
Estimated Salary: $20 to $28 per hour based on qualifications.
TRU Staffing Partners Hot Jobs, Inc Hot Jobs
The eDiscovery Manager (Manager) shall be the principal resource overseeing the eDiscovery team including Collection Coordinators, Case Managers and Consultants. The Manager is also responsible for overseeing relationships with third part vendors that support the client on all eDiscovery matters. The Manager will offer expert assistance, advice, guidance, and troubleshooting in all stages of the electronic discovery process as necessary. The client relies on the Manager to stay abreast of emerging trends and technologies, and their relevant implications, as related to all phases and aspects of electronic discovery. The Manager will establish a vision for the team, foster buy-in, and demonstrate consistency and focus.
Assistance/Advice: The Manager, along with the eDiscovery Consultants, assists in the development of standard policies and practices and/or case-specific approach strategies for the identification, preservation, collection, processing, production, and disposition of Electronically Stored Information (ESI).
Guidance: The Manager proactively identifies, recommends, and assists in the implementation of corrective and preventative initiatives within the client and other third-party vendors designed to keep the overall scope of electronic discovery services being performed on behalf of the client with industry standards and client requirements.
Troubleshooting: The Manager is available to all resources to provide assistance in identifying and resolving any problems or issues within the scope of this agreement, and shall liaison with any client-designated party in support of technical problems, infrastructure issues, and any other problems related to the identification, preservation, collection, processing, review, or production of ESI.
Operational Oversight
The Manager shall expertly review and analyze electronic discovery services provided to client.
Oversight: The Manager shall provide overall operational oversight, coordination, and monitoring of the performance of electronic discovery services by the client. The Manager shall provide input and approval, on behalf of the client, for all process documentation before it is escalated for final approval.
Development: The Manager participates in the development of best practices and recommended business processes to ensure that there is compliance with or otherwise in-line with the industrys established and emerging expectations, capabilities, obligations, practices, strategies, and technologies.
Staff Oversight
The Manager acts as the direct supervisor for all eDiscovery staff. The Manager will assist with the training and development of the staff. Some of the responsibilities of the manager are to:
Oversee day to day activities of staff ensuring that the quality of work being performed meets or exceeds client expectations.
Oversee the development of new processes and procedures.
Train and develop eDiscovery staff on new processes and procedures as they are created or implemented. Mentor staff in order to ensure their growth and happiness.
Assume responsibility for recruiting and staffing decisions within the group; prepare business justifications as necessary.
Provide guidance to eDiscovery staff regarding internal/external training opportunities and continued development of staff skill sets.
Oversee evaluation of software utilized by eDiscovery vendors and ensure eDiscovery team is trained on these solutions.
Third-party Vendor Management
The Manager acts as an advocate for the client in the review and analysis of third-party eDiscovery services provided to the client. The Manager is a resource for the eDiscovery team surrounding any identified issues and general billing questions in conjunction with the client or management.
Oversight and coordination: The Manager shall provide operational oversight, coordination, and monitoring of the performance of electronic discovery services by third-party vendors. The Manager will resolve/escalate vendor issues when service level agreements are not met or errors are identified.
Negotiation: The Manager shall take the lead negotiating third-party services and contracts by providing expert advice, knowledge and input as requested by the client. The Manager is also responsible for on-boarding all vendors to ensure they are following all existing standards and procedures.
Service Auditing: The Manager shall perform service audits as requested or as scheduled in the approved process documentation to ensure vendor quality, technology, processes and best practices.
Estimated Salary: $20 to $28 per hour based on qualifications.
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