Business Process Analyst - Detroit, MI
Digital Technology Solutions (DTS) is looking for experienced Process Analyst for a Direct Client position based in Detroit, MI Responsibilities Under the general direction of the Business Process Director and Team Lead, the Business Process Analyst is responsible for providing daily support for the SmartAuction and white label websites. This position is primarily responsible for general day-to-day internal & external customer support, reconciliation of daily settlement activities, facilitating operationalization of new programs and processes, mitigating risks, and monitoring of vendor activities and performance. Provide superior customer experience ensuring all escalations, to our support mailbox, are handled professionally, timely, and accurately. Key customer support, as needed, ensuring we're exceeding their expectations Brings operational and settlement/payment expertise to support the implementation of new operational processes and/or enhancements to existing processes Daily monitoring and reconciliation of settlement / payment activities and prompt resolution of any discrepancies Identification and clear escalation of potential risks and issues to leadership Ensures all desk policy and procedures are maintained and accurate Mandatory Skills Intermediate knowledge of Microsoft Office applications including MS word, Excel, Access, and Outlook Must be critical thinker and effectively troubleshoot issues to identify solutions to customer needs Possesses excellent organizational and time management skills Projects a professional phone and email manner Possesses excellent communication skills (verbal, written, listening) Completes multiple tasks and assignments with minimal supervision Maintains high levels of motivation, performance, and personal integrity aligned with our corporate values Identifies areas for continuous improvement and make recommendations and/or implement solutions Is dependable and reliable Maintains a positive attitude and cooperative spirit; a can do attitude Maintains sensitive and confidential information DTS offers excellent compensation package. Contact :
Kanika NarulaDigital Technology Solutions (DTS)248-243-6084 Recommended Skills Business Process Business Process Improvement Customer Support Ms Excel Ms Word Apply to this job. Think you're the perfect candidate? Apply Now $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Kanika NarulaDigital Technology Solutions (DTS)248-243-6084 Recommended Skills Business Process Business Process Improvement Customer Support Ms Excel Ms Word Apply to this job. Think you're the perfect candidate? Apply Now $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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