Specialist - Employee Services | Detroit, MI | Full Time
GENERAL
Summary:
Under limited supervision, responds to complex and problematic employee and management inquiries regarding Human Resources (HR), Benefits and Payroll policies, HRIS, and procedures within HFHS. Serves as first line of assistance to Employee Services Agents' inquiries, problem resolution and follow up. Acts as a strategic partner with assigned local HR teams, including the HR Leader, Business Partners and HR Associates at designated Business Units, using Metrics to make recommendations to better manage local customer needs.
PRINCIPAL DUTIES AND
Responsibilities:
Responds to complex employee and management inquiries regarding HR, Benefits and Payroll policies and procedures, ensuring top notch customer service. Perform the necessary research and coordination of other HR Benefits/Payroll professionals to ensure complete resolution of issues.
Provides expertise in designated areas of specialization as needed to facilitate resolution of inquiries, processing of transactions and education of Employee Services Center staff.
Acts as a strategic partner with assigned Local HR teams, including the HR Leader, Business Partners and HR Associates at designated Business Units, using Metrics to make recommendations to better manage local customer needs.
Provides assistance to Employee Services Agents as needed to carry out their tasks.
Processes and researches corrections related to HR and Payroll transactions into HR Information System and other related databases. These would include retro terminations, pay changes, necessary CTG adjustments, etc.
Identifies and reports trends of employee or management issues based upon inquiries and/or transactions. Provide recommendations for process improvements as needed.
Utilizes various Shared Service Data to identify service issues/trends and make recommendations for correction action with the local HR Units supported.
Communicates with representatives from various insurance carriers to resolve issues. This would include investigating source of system and/or transaction problems. Complete requests for additional information as required by these carriers.
Works with Corporate Benefits to facilitate retroactive insurance adjustments with the various carriers.
Provides direction to employees and managers to utilize the various mediums available in the Employee Service Center, e.g. open enrollment via web, self-service capabilities, etc.
Participates in strategic initiatives related to process improvement and enhancements, e.g. standardization activities, system upgrades, implementation of new technology, etc.
Meets with employees and managers who visit Employee Services Center for service.
Performs other related duties as assigned or requested.
EDUCATION AND
Experience:
Bachelor's Degree.
Bachelor's Degree in Human Resources, Business or related field of study, preferred.
Three (3) years' experience in Human Resources and/or customer service environment.
Functional knowledge of HR, Benefits & Payroll concepts. Computer literate (Microsoft Office:
Word, Excel, PowerPoint) Experience with PeopleSoft or other relational database.
Additional Information
Organization:
Corporate Services
Department:
Employee Services
Shift:
Day Job
Union Code:
Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Under limited supervision, responds to complex and problematic employee and management inquiries regarding Human Resources (HR), Benefits and Payroll policies, HRIS, and procedures within HFHS. Serves as first line of assistance to Employee Services Agents' inquiries, problem resolution and follow up. Acts as a strategic partner with assigned local HR teams, including the HR Leader, Business Partners and HR Associates at designated Business Units, using Metrics to make recommendations to better manage local customer needs.
PRINCIPAL DUTIES AND
Responsibilities:
Responds to complex employee and management inquiries regarding HR, Benefits and Payroll policies and procedures, ensuring top notch customer service. Perform the necessary research and coordination of other HR Benefits/Payroll professionals to ensure complete resolution of issues.
Provides expertise in designated areas of specialization as needed to facilitate resolution of inquiries, processing of transactions and education of Employee Services Center staff.
Acts as a strategic partner with assigned Local HR teams, including the HR Leader, Business Partners and HR Associates at designated Business Units, using Metrics to make recommendations to better manage local customer needs.
Provides assistance to Employee Services Agents as needed to carry out their tasks.
Processes and researches corrections related to HR and Payroll transactions into HR Information System and other related databases. These would include retro terminations, pay changes, necessary CTG adjustments, etc.
Identifies and reports trends of employee or management issues based upon inquiries and/or transactions. Provide recommendations for process improvements as needed.
Utilizes various Shared Service Data to identify service issues/trends and make recommendations for correction action with the local HR Units supported.
Communicates with representatives from various insurance carriers to resolve issues. This would include investigating source of system and/or transaction problems. Complete requests for additional information as required by these carriers.
Works with Corporate Benefits to facilitate retroactive insurance adjustments with the various carriers.
Provides direction to employees and managers to utilize the various mediums available in the Employee Service Center, e.g. open enrollment via web, self-service capabilities, etc.
Participates in strategic initiatives related to process improvement and enhancements, e.g. standardization activities, system upgrades, implementation of new technology, etc.
Meets with employees and managers who visit Employee Services Center for service.
Performs other related duties as assigned or requested.
EDUCATION AND
Experience:
Bachelor's Degree.
Bachelor's Degree in Human Resources, Business or related field of study, preferred.
Three (3) years' experience in Human Resources and/or customer service environment.
Functional knowledge of HR, Benefits & Payroll concepts. Computer literate (Microsoft Office:
Word, Excel, PowerPoint) Experience with PeopleSoft or other relational database.
Additional Information
Organization:
Corporate Services
Department:
Employee Services
Shift:
Day Job
Union Code:
Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.Estimated Salary: $20 to $28 per hour based on qualifications.
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