PM Guest Service Manager
The Siren Hotel The Siren Hotel Detroit, MI Detroit, MI Full-time Full-time From $25 an hour From $25 an hour The PM Guest Service Manager is responsible for ensuring the operation of the Front Office Department in an attentive, friendly and efficient manner.
As the PM GSM, you will be responsible for Manager on Duty tasks in the absence of other building leaders.
The ideal candidate will have been a building MOD before in a hotel of similar standard.
Reports to:
Front Office Manager and Director of Operations Duties and Responsibilities Directs and assists in the warm, friendly, professional, and efficient registration and check-out of hotel guests.
Assists Guest Service Agents in exceeding guest expectations, satisfying guest requests and resolving guest issues.
Helps ensure all guests leave happy, every day.
Monitors and ensures adherence of all Service Standards.
Contribute to, discuss, and implement strategies to continually improve revenues.
Respond to all guest requests problems complaints and/or accidents presented at the Front Desk in an attentive courteous and efficient manner.
Follow up on all problems to ensure guest satisfaction.
Motivate, coach and counsel and assist with progressive discipline efforts Effectively communicates all guest issues to housekeeping and engineering, ensures issues are followed up on Directs, implements, and maintains great service to guests Supervising cash handling procedures and credit card batching Finding training opportunities through daily activities Inspire the staff to look at job responsibilities through the guests' perspectives Supervise the Night Audit function and monitor the M3 accounting system Work closely with accounting on follow-up items:
i.
e.
charge backs, rejected credit cards, unbalanced invoices etc.
Ensure lobby is clean and presents well on evening shift and that building is secure along with on-site security Act as Manager on Duty in absence of other building leaders, able to respond in event of a building emergency and activate the chain of command Skills/Knowledge Required:
Proven track record of success, with a minimum of 3 years in the hospitality industry Ability to supervise and direct a Front Office team.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, guests, public, etc.
Ability to establish and maintain positive and effective working relationships with associates and guests.
Excellent customer relations, communication, presentation, and organization skills.
Excellent Manager on Duty skills, overseeing and caring for the hotel staff, guests, and physical facility.
Ability to detect signs of emergency situations.
Ability to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for other associates.
General knowledge of local area attractions.
Experience in multiple positions or areas of a hotel is a plus Must be able to work independently and simultaneously manage multiple tasks Must be outgoing and a proven self-starter Must have flexible schedule, including ability to work holidays, weekends, morning, evening shifts and overnights if needed Job Type:
Full-time Pay:
From $25.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift Evening shift Holidays Overtime Weekends as needed Ability to commute/relocate:
Detroit, MI 48226:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel:
3 years (Required) Language:
English (Required) Shift availability:
Night Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
As the PM GSM, you will be responsible for Manager on Duty tasks in the absence of other building leaders.
The ideal candidate will have been a building MOD before in a hotel of similar standard.
Reports to:
Front Office Manager and Director of Operations Duties and Responsibilities Directs and assists in the warm, friendly, professional, and efficient registration and check-out of hotel guests.
Assists Guest Service Agents in exceeding guest expectations, satisfying guest requests and resolving guest issues.
Helps ensure all guests leave happy, every day.
Monitors and ensures adherence of all Service Standards.
Contribute to, discuss, and implement strategies to continually improve revenues.
Respond to all guest requests problems complaints and/or accidents presented at the Front Desk in an attentive courteous and efficient manner.
Follow up on all problems to ensure guest satisfaction.
Motivate, coach and counsel and assist with progressive discipline efforts Effectively communicates all guest issues to housekeeping and engineering, ensures issues are followed up on Directs, implements, and maintains great service to guests Supervising cash handling procedures and credit card batching Finding training opportunities through daily activities Inspire the staff to look at job responsibilities through the guests' perspectives Supervise the Night Audit function and monitor the M3 accounting system Work closely with accounting on follow-up items:
i.
e.
charge backs, rejected credit cards, unbalanced invoices etc.
Ensure lobby is clean and presents well on evening shift and that building is secure along with on-site security Act as Manager on Duty in absence of other building leaders, able to respond in event of a building emergency and activate the chain of command Skills/Knowledge Required:
Proven track record of success, with a minimum of 3 years in the hospitality industry Ability to supervise and direct a Front Office team.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, guests, public, etc.
Ability to establish and maintain positive and effective working relationships with associates and guests.
Excellent customer relations, communication, presentation, and organization skills.
Excellent Manager on Duty skills, overseeing and caring for the hotel staff, guests, and physical facility.
Ability to detect signs of emergency situations.
Ability to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for other associates.
General knowledge of local area attractions.
Experience in multiple positions or areas of a hotel is a plus Must be able to work independently and simultaneously manage multiple tasks Must be outgoing and a proven self-starter Must have flexible schedule, including ability to work holidays, weekends, morning, evening shifts and overnights if needed Job Type:
Full-time Pay:
From $25.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift Evening shift Holidays Overtime Weekends as needed Ability to commute/relocate:
Detroit, MI 48226:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel:
3 years (Required) Language:
English (Required) Shift availability:
Night Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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