Room Service Attendant
Godfrey Hotel Detroit, Curio Collection by Hilton Godfrey Hotel Detroit, Curio Collection by Hilton Detroit, MI Detroit, MI Part-time Full-time Part-time Full-time $16.
23 - $19.
54 an hour $16.
23 - $19.
54 an hour 1 day ago 1 day ago 1 day ago POSITION FOCUS ESSENTIAL RESPONSIBILITIES Room service attendant is responsible for receiving orders, preparing orders and delivering items to guest rooms in an attentive, courteous and efficient manner Prepare station in anticipation of the day's business Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished Check VIP list and prepare and deliver amenities Set tables and trays according to established standards Retrieve trays on a timely basis Ensure quality of food and beverage being delivered and communicate with manager Preform opening and closing duties according to established sidework checklist Have a thorough knowledge of menus and current specials and upsell items to guests Answer the telephone while maintaining established standards Approach all encounters with guests and employees in a friendly, service-oriented manner Performs other duties as assigned, requested or deemed necessary by management OTHER RESPONSIBILITIES Maintain high standards of personal appearance and grooming, which include wearing proper uniform and name tag when working Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel Safely serve guests in compliance with all laws and regulations Ensures safety of guest belongings and following security procedures and reporting suspicious activity to security, manager, or MOD JOB QUALIFICATIONS Competencies Energy and Drive Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations Strategic Skills Proficient in required job skills and knowledge.
Intelligent in grasping and integrating new information.
Active learner with strong curiosity.
Natural instincts and insight for finding the best solution to unclear issues and problems.
Considers multiples resources and methods for analyzing problems.
Makes great decisions Personal and Interpersonal Skills Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels.
Is direct yet tactful and considerate of audience, positively accepts and provides feedback.
Operating Skills Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes.
Is able to gauge progress with respect to overall impact and results Knowledge/Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must have vision ability to read written communiques and monochrome computer screen.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Abilities 95% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist guests.
Lifting and storage of guest items and luggage up to 90 lbs.
Education/Formal Training High School diploma or equivalent Experience Previous experience in a similar role in a luxury hotel is preferred Material/Equipment Used Room Service Trays, China, Glass and silverware, Micros Point of Sale (POS) System Environment Prolonged standing indoor/outdoors This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position.
May perform other duties as assigned.
Job Types:
Full-time, Part-time Pay:
$16.
23 - $19.
54 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Physical setting:
Hotel Schedule:
10 hour shift 8 hour shift Day shift Evening shift Holidays Monday to Friday Weekends as needed Supplemental pay types:
Tips Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
23 - $19.
54 an hour $16.
23 - $19.
54 an hour 1 day ago 1 day ago 1 day ago POSITION FOCUS ESSENTIAL RESPONSIBILITIES Room service attendant is responsible for receiving orders, preparing orders and delivering items to guest rooms in an attentive, courteous and efficient manner Prepare station in anticipation of the day's business Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished Check VIP list and prepare and deliver amenities Set tables and trays according to established standards Retrieve trays on a timely basis Ensure quality of food and beverage being delivered and communicate with manager Preform opening and closing duties according to established sidework checklist Have a thorough knowledge of menus and current specials and upsell items to guests Answer the telephone while maintaining established standards Approach all encounters with guests and employees in a friendly, service-oriented manner Performs other duties as assigned, requested or deemed necessary by management OTHER RESPONSIBILITIES Maintain high standards of personal appearance and grooming, which include wearing proper uniform and name tag when working Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel Safely serve guests in compliance with all laws and regulations Ensures safety of guest belongings and following security procedures and reporting suspicious activity to security, manager, or MOD JOB QUALIFICATIONS Competencies Energy and Drive Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations Strategic Skills Proficient in required job skills and knowledge.
Intelligent in grasping and integrating new information.
Active learner with strong curiosity.
Natural instincts and insight for finding the best solution to unclear issues and problems.
Considers multiples resources and methods for analyzing problems.
Makes great decisions Personal and Interpersonal Skills Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels.
Is direct yet tactful and considerate of audience, positively accepts and provides feedback.
Operating Skills Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes.
Is able to gauge progress with respect to overall impact and results Knowledge/Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must have vision ability to read written communiques and monochrome computer screen.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Abilities 95% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist guests.
Lifting and storage of guest items and luggage up to 90 lbs.
Education/Formal Training High School diploma or equivalent Experience Previous experience in a similar role in a luxury hotel is preferred Material/Equipment Used Room Service Trays, China, Glass and silverware, Micros Point of Sale (POS) System Environment Prolonged standing indoor/outdoors This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position.
May perform other duties as assigned.
Job Types:
Full-time, Part-time Pay:
$16.
23 - $19.
54 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Physical setting:
Hotel Schedule:
10 hour shift 8 hour shift Day shift Evening shift Holidays Monday to Friday Weekends as needed Supplemental pay types:
Tips Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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