Hospitality Clerk III / Lead
Hospitality Clerk III / LeadJob LocationsUS-MI-DetroitRequisition ID2023-17053# of Openings1Category (Portal Searching)Administrative/ClericalPosition Type (Portal Searching)Regular Full-TimeOverviewUnder general supervision, is responsible for set-up and disassemble of conference room, receiving catering deliveries; preparing food for delivery to conference rooms, and completing food service setup.
This includes but is not limited to tables, chairs, equipment, paper, writing instruments, etc.
May perform additional duties such as mail, packages and interoffice correspondence handling and dispatching for all classes of mail if needed.
ResponsibilitiesManage conference room reservations, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc.
Advises the appropriate staff members of changes in meeting room status, special requests, Manage facilities services requests in a friendly, professional manner, takes messages with accuracy and appropriately handles or refers questions and requests.
Communicates requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), IT (computer issues), Print Clerk (print jobs), and mail room (package pickups and deliveries)Manage established security policies and procedures regarding arriving and departing visitors, contractors, delivery persons, etcActs as a Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation, transportation, community retail, neighborhood amenities, and organizational informationMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeManage large amounts of inbound and outbound calls/emails in a timely mannerFollow communication scripts when handling different topicsIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesCollaborate with other Business Services Associates and functional areas (Travel, Finance, IT, Contract Administration, etc.
) to identify opportunities to streamline workflows, to prioritize key business activities and develop solutionsDevelop and maintain strong, credible relationships across business units and deliver business resultsRespond to changing situations and encourage and help others to do the same.
Clarifies and adapts guidelines that are not applicable to changing situationsManage conflicting priorities and be comfortable in a fast-paced environmentIndependently resolve complex problems and issues under general supervision using appropriate judgment, discretion, and knowledge.
May provide solutions to resolve less complex problemsAssist in complex project coordination and support departmental initiativesPerform other assigned tasks as neededQualificationsHigh school Diploma or equivalentMinimum 5 years experience concierge experience working in a fast paced Corporate environmentVideo conferenceing experience a plusAbility to make independent and high quality decisions and may advise on solutions to problems or issuesExcellent customer service, professional attitude and appearance are a mustAbility to work overtime & meet deadlinesPHYSICAL DEMANDSPhysical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
May lift and/or move up to 50lbs.
What We Offer:
Competitive pay & benefits!Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!Come Join Our Team!Connect With Us!Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.
Recommended Skills Consulting Customer Service Finance Foods Friendliness Hvac Estimated Salary: $20 to $28 per hour based on qualifications.
This includes but is not limited to tables, chairs, equipment, paper, writing instruments, etc.
May perform additional duties such as mail, packages and interoffice correspondence handling and dispatching for all classes of mail if needed.
ResponsibilitiesManage conference room reservations, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc.
Advises the appropriate staff members of changes in meeting room status, special requests, Manage facilities services requests in a friendly, professional manner, takes messages with accuracy and appropriately handles or refers questions and requests.
Communicates requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), IT (computer issues), Print Clerk (print jobs), and mail room (package pickups and deliveries)Manage established security policies and procedures regarding arriving and departing visitors, contractors, delivery persons, etcActs as a Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation, transportation, community retail, neighborhood amenities, and organizational informationMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeManage large amounts of inbound and outbound calls/emails in a timely mannerFollow communication scripts when handling different topicsIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesCollaborate with other Business Services Associates and functional areas (Travel, Finance, IT, Contract Administration, etc.
) to identify opportunities to streamline workflows, to prioritize key business activities and develop solutionsDevelop and maintain strong, credible relationships across business units and deliver business resultsRespond to changing situations and encourage and help others to do the same.
Clarifies and adapts guidelines that are not applicable to changing situationsManage conflicting priorities and be comfortable in a fast-paced environmentIndependently resolve complex problems and issues under general supervision using appropriate judgment, discretion, and knowledge.
May provide solutions to resolve less complex problemsAssist in complex project coordination and support departmental initiativesPerform other assigned tasks as neededQualificationsHigh school Diploma or equivalentMinimum 5 years experience concierge experience working in a fast paced Corporate environmentVideo conferenceing experience a plusAbility to make independent and high quality decisions and may advise on solutions to problems or issuesExcellent customer service, professional attitude and appearance are a mustAbility to work overtime & meet deadlinesPHYSICAL DEMANDSPhysical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
May lift and/or move up to 50lbs.
What We Offer:
Competitive pay & benefits!Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!Come Join Our Team!Connect With Us!Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.
Recommended Skills Consulting Customer Service Finance Foods Friendliness Hvac Estimated Salary: $20 to $28 per hour based on qualifications.
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