Looking for SAP C4C - ONSITE @ Michigan
Job Description - SAP Sales and Service Cloud (SAP C4C) - Functionalon-site in Detroit, Michigan,The Role:
SAP Cloud for Customer Consultant will be involved in delivering end to end SAP C4C implementation from offshore.
Consultant should be able to perform SAP C4C functional role.
As a key member of the Infosys SAP C4C Team, the Consultant will collaborate with customers, other consultants and core stakeholders to understand user requirements; assess available technologies, recommend solution options according to the customer's processes and requirements; ensure design and realization of SAP C4C solution is fit for purpose and delivered against stated business requirements.
Required o Consultant with minimum 8 years of experience with minimum 2 C4C implementation project experience for front office solutions in Utilities industries o Experience across Electricity (preferred), or Gas or Water Utilities industries North America o Key process and architectural knowledge in Move in Move out areas, fundamental knowledge of other key ISU processesHands on experience required in below areaso Scoping and Fine Tuningo Create and conduct presentations/workshops/demos on system functionality to the cliento Administration tasks (Workflows/ Approval Process/ Organization setup/ user management)o Integration tasks of the SAP Sales/ Service Cloud with other SAP (S/4HANA), SAP Cloud and Non-SAP applications via CPIo Master layout/ Page layouto Authorization and access controls using Business Roleso Sales:
Accounts and Activity Management - Visit Management, Lead, Opportunity, Sales Quote, Territory Managemento Service - Utilities Agent Desktop - Customer service ticket, SLA, Service Categories, CTI Integration, Knowledgebase Integration, Chatbot Integration (SAP CAI), Move-in Move-out, Handle Customer Inquiries, Trouble Orders / Field Orders, Service Ticket / Complaints / Case Management, Customer Interactionso Data Workbench Activitieso Analytics:
Create Data source/ Reports / KPI/ Key Figures / Dashboards etc.
o Transport Management/ Upload/ Downloado Work with OData/Standard APIsExperience in the below project life-cycle phases:
Requirement gatheringBusiness process designconfigurationRICEFW Functional designSystems and Integration TestingCutover - Data migrationTrain the trainerHypercare - Resolving production issuesEnhancements & Application supportPreferredo SAP Sales / Service Cloud certification preferredo Prior OnPrem CRM ISU experience preferredPersonalBesides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile.
These include:
o High analytical skillso A high degree of initiative and flexibilityo High customer orientationo High quality awarenesso Excellent verbal and written communication skills Looking for SAP C4C - ONSITE @ Michigan Recommended Skills Api Access Controls Administration Analytical Business Process Models Business Requirements Estimated Salary: $20 to $28 per hour based on qualifications.
SAP Cloud for Customer Consultant will be involved in delivering end to end SAP C4C implementation from offshore.
Consultant should be able to perform SAP C4C functional role.
As a key member of the Infosys SAP C4C Team, the Consultant will collaborate with customers, other consultants and core stakeholders to understand user requirements; assess available technologies, recommend solution options according to the customer's processes and requirements; ensure design and realization of SAP C4C solution is fit for purpose and delivered against stated business requirements.
Required o Consultant with minimum 8 years of experience with minimum 2 C4C implementation project experience for front office solutions in Utilities industries o Experience across Electricity (preferred), or Gas or Water Utilities industries North America o Key process and architectural knowledge in Move in Move out areas, fundamental knowledge of other key ISU processesHands on experience required in below areaso Scoping and Fine Tuningo Create and conduct presentations/workshops/demos on system functionality to the cliento Administration tasks (Workflows/ Approval Process/ Organization setup/ user management)o Integration tasks of the SAP Sales/ Service Cloud with other SAP (S/4HANA), SAP Cloud and Non-SAP applications via CPIo Master layout/ Page layouto Authorization and access controls using Business Roleso Sales:
Accounts and Activity Management - Visit Management, Lead, Opportunity, Sales Quote, Territory Managemento Service - Utilities Agent Desktop - Customer service ticket, SLA, Service Categories, CTI Integration, Knowledgebase Integration, Chatbot Integration (SAP CAI), Move-in Move-out, Handle Customer Inquiries, Trouble Orders / Field Orders, Service Ticket / Complaints / Case Management, Customer Interactionso Data Workbench Activitieso Analytics:
Create Data source/ Reports / KPI/ Key Figures / Dashboards etc.
o Transport Management/ Upload/ Downloado Work with OData/Standard APIsExperience in the below project life-cycle phases:
Requirement gatheringBusiness process designconfigurationRICEFW Functional designSystems and Integration TestingCutover - Data migrationTrain the trainerHypercare - Resolving production issuesEnhancements & Application supportPreferredo SAP Sales / Service Cloud certification preferredo Prior OnPrem CRM ISU experience preferredPersonalBesides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile.
These include:
o High analytical skillso A high degree of initiative and flexibilityo High customer orientationo High quality awarenesso Excellent verbal and written communication skills Looking for SAP C4C - ONSITE @ Michigan Recommended Skills Api Access Controls Administration Analytical Business Process Models Business Requirements Estimated Salary: $20 to $28 per hour based on qualifications.
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