IT Operations Associate - Infrastructure
Company Name:
Urban Science
Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through science--and we've been doing this since 1977.
POSITION OVERVIEW
With general guidance the Associate will provide support for Global Infrastructure needs in internal and external IT systems or environments.
Set ups, configures and supports the Local Area Network (LAN) for the assigned office(s).
Responsible for monitoring, troubleshooting, and resolving LAN security issues and performance within the local office.
Responsible for setting up new users, monitoring server activity, rebuilding computers, and rebuilding servers.
Maintains the office phone system by creating new users, moving phone locations and extensions, setting up email and troubleshooting phone system problems.
Identifies equipment and purchase requirements, in accordance with corporate guidelines, including: hard drives, phone equipment, hubs, switches, and other technical equipment.
Provides guidance and assistance to employees to ensure they have the right hardware and that it is configured properly.
Restores databases, files and email accounts as needed.
KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Basic understanding of:
Local Area Network / Wide Area Network (LAN/WAN) technology.
Various storage technologies and their capabilities, such as: Storage Area Network (SAN), Network-Attached Storage (NAS), and Distributed Antenna System (DAS)
Various virtualization technologies.
Personal computers, servers and networks
Current technological developments/trends in area of expertise.
Federal copyright laws as they pertain to the use of computer software.
Requires ability to:
Perform first-level troubleshooting of basic IT Operations technologies and services
Communicate technical information to non-technical personnel, assessing audience need and adjusting level of detail accordingly
Identify and resolve computer system malfunctions and operational problems
Provide a range of systems training and/or support activities for users
Prioritize competing demands, manage multiple concurrent tasks and adapt to changing priorities
Collaborate, demonstrate team orientation, and have dedication to meeting and exceeding expectations
Compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
Communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure; this includes work instructions using a defined template
Understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
Create and maintain strong working relationships with colleagues and/or customers
Develop business awareness and understanding of the business requirements of IT
EDUCATION AND EXPERIENCE
Must have Baccalaureate degree in an appropriate IT field such as Computer Science, Computer Engineering, or Management Information Systems from an accredited U.S. college or university, equivalent foreign institution, or equivalent experience.
Microsoft Certified Solutions Expert (MCSE) Certification preferred.
Current Microsoft certifications preferred.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.
Date: 2014-07-15
Country: US
State: MI
City: Detroit
Postal Code: 48243
Category: Information TechnologyEstimated Salary: $20 to $28 per hour based on qualifications.
Urban Science
Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through science--and we've been doing this since 1977.
POSITION OVERVIEW
With general guidance the Associate will provide support for Global Infrastructure needs in internal and external IT systems or environments.
Set ups, configures and supports the Local Area Network (LAN) for the assigned office(s).
Responsible for monitoring, troubleshooting, and resolving LAN security issues and performance within the local office.
Responsible for setting up new users, monitoring server activity, rebuilding computers, and rebuilding servers.
Maintains the office phone system by creating new users, moving phone locations and extensions, setting up email and troubleshooting phone system problems.
Identifies equipment and purchase requirements, in accordance with corporate guidelines, including: hard drives, phone equipment, hubs, switches, and other technical equipment.
Provides guidance and assistance to employees to ensure they have the right hardware and that it is configured properly.
Restores databases, files and email accounts as needed.
KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Basic understanding of:
Local Area Network / Wide Area Network (LAN/WAN) technology.
Various storage technologies and their capabilities, such as: Storage Area Network (SAN), Network-Attached Storage (NAS), and Distributed Antenna System (DAS)
Various virtualization technologies.
Personal computers, servers and networks
Current technological developments/trends in area of expertise.
Federal copyright laws as they pertain to the use of computer software.
Requires ability to:
Perform first-level troubleshooting of basic IT Operations technologies and services
Communicate technical information to non-technical personnel, assessing audience need and adjusting level of detail accordingly
Identify and resolve computer system malfunctions and operational problems
Provide a range of systems training and/or support activities for users
Prioritize competing demands, manage multiple concurrent tasks and adapt to changing priorities
Collaborate, demonstrate team orientation, and have dedication to meeting and exceeding expectations
Compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
Communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure; this includes work instructions using a defined template
Understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
Create and maintain strong working relationships with colleagues and/or customers
Develop business awareness and understanding of the business requirements of IT
EDUCATION AND EXPERIENCE
Must have Baccalaureate degree in an appropriate IT field such as Computer Science, Computer Engineering, or Management Information Systems from an accredited U.S. college or university, equivalent foreign institution, or equivalent experience.
Microsoft Certified Solutions Expert (MCSE) Certification preferred.
Current Microsoft certifications preferred.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.
Date: 2014-07-15
Country: US
State: MI
City: Detroit
Postal Code: 48243
Category: Information TechnologyEstimated Salary: $20 to $28 per hour based on qualifications.
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