System Analyst
Company Name:
Collabera
## DESCRIPTION
Top 3 Skills/
Experience:
Cisco Intelligent Contact Manager (v9).
Troubleshoot operational failures; monitor system operations in Cisco UCCE environment.
Proficient in SQL Queries execution.
Required Skills/
Experience:
Candidate must possess a strong understanding of Cisco s Unified Contact Center Enterprise solutions. Experience with voice and contact center technologies and the respective integrations required. This knowledge will be used to support, implement, and integrate current and future solutions. Perform maintenance, troubleshooting and development as part of a Voice Operations team in Cisco UCCE contact center environment.
Cisco Intelligent Contact Manager
Contact Center Integration Technologies
Multi Channel (Web/Email/Chat)
Outbound Dialing
CTI
Agent desktop (Custom CTIOS Desktop)
Proficiency in all MS Office products (2007 and above)
Proficient in SQL Queries execution
Preferred Skills
Preferred Skills/
Experience:
Cisco Customer Voice Portal (v9)
Cisco Communications Manager (v9)
Reporting best practices
Technical experience with Exony a plus
Workforce Management Integrations (Verint preferred)
Quality Monitoring
Job Title: System Analyst
Job Code: 7320_CISCO
Preferred Skills: Preferred Skills/
Experience:
Cisco Customer Voice Portal (v9)
Cisco Communications Manager (v9)
Reporting best practices
Technical experience with Exony a plus
Workforce Management Integrations (Verint preferred)
Quality Monitoring
Domain: Healthcare
Location: Detroit, Michigan, US
Pay rate: DOE
Duration: 6 Month(s)
Experience: 5 - 10 years
Recruiter: Juhi Sankhla
Phone
Email-ID: juhi. ;
URL: Estimated Salary: $20 to $28 per hour based on qualifications.
Collabera
## DESCRIPTION
Top 3 Skills/
Experience:
Cisco Intelligent Contact Manager (v9).
Troubleshoot operational failures; monitor system operations in Cisco UCCE environment.
Proficient in SQL Queries execution.
Required Skills/
Experience:
Candidate must possess a strong understanding of Cisco s Unified Contact Center Enterprise solutions. Experience with voice and contact center technologies and the respective integrations required. This knowledge will be used to support, implement, and integrate current and future solutions. Perform maintenance, troubleshooting and development as part of a Voice Operations team in Cisco UCCE contact center environment.
Cisco Intelligent Contact Manager
Contact Center Integration Technologies
Multi Channel (Web/Email/Chat)
Outbound Dialing
CTI
Agent desktop (Custom CTIOS Desktop)
Proficiency in all MS Office products (2007 and above)
Proficient in SQL Queries execution
Preferred Skills
Preferred Skills/
Experience:
Cisco Customer Voice Portal (v9)
Cisco Communications Manager (v9)
Reporting best practices
Technical experience with Exony a plus
Workforce Management Integrations (Verint preferred)
Quality Monitoring
Job Title: System Analyst
Job Code: 7320_CISCO
Preferred Skills: Preferred Skills/
Experience:
Cisco Customer Voice Portal (v9)
Cisco Communications Manager (v9)
Reporting best practices
Technical experience with Exony a plus
Workforce Management Integrations (Verint preferred)
Quality Monitoring
Domain: Healthcare
Location: Detroit, Michigan, US
Pay rate: DOE
Duration: 6 Month(s)
Experience: 5 - 10 years
Recruiter: Juhi Sankhla
Phone
Email-ID: juhi. ;
URL: Estimated Salary: $20 to $28 per hour based on qualifications.
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