Web Specialist
Company Name:
Quicken Loans
We're the #1 online lender in America, closing loans in all 50 states, and we've grown to be one of the largest full-service residential mortgage lenders in the country. For five years in a row now, J.D. Power has ranked Quicken Loans highest in the nation in customer satisfaction for Primary Mortgage Origination. And this year, for the first time, they've also ranked us highest in the nation for Mortgage Servicing. There's a simple reason we've been so successful: We care about the people we work with.
If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different. We strive to make a creative, fun and collaborative environment you simply won't find anywhere else. We've been on Computerworld's Best Places to Work in IT list for 10 years running, hitting #1 in 2014, and we've been named to FORTUNE's list of 100 Best Companies to Work For for the past 11 years, ranking as high as #2.
The Web Specialist will assist in the development of site design and online engagement for Quicken Loans and related websites. If you're ambitious, enthusiastic and thrive in a team-centric environment, then this career is for you!
The Web Specialist's goal is to help develop and implement well thought out and strategic site merchandising and client engagement plans. Success will be measured by return on investment metrics, KPI performance, as well as overall execution of the plan. This person will report to our web product lead and will collaborate with s l, Marketing, Technology, and Business Intelligence teams, as well as outside partners and vendors. This person must have incredible communication skills, be able to adapt to and work with various personalities, and see challenges as opportunities.
Responsibilities:
Develop site merchandising strategies for specific mortgage products, programs, and supporting ancillary websites
Improve site(s) overall to better move visitors through an engaged relationship process including custom pages, tools/apps and functionality
Improve product category navigation and consumer engagement to best reflect consumer-centric exploration, interests and loan process
Accountable to visit to lead conversion and other key KPIs for specific mortgage products, programs and supporting websites
Become a subject matter expert on assigned product areas, their applications and industry developments, including competitive landscape
Understand client types and online behaviors
Leverage client feedback and learnings to improve the ecommerce experience
Use quantitative (marketing analytics) and qualitative (usability/survey) insights to identify areas for improvement
Collect and analyze requirements, create use cases and develop scope documents
Communicate business requirements to developers
Collaborate with other marketing teams to develop individual marketing plans for categories of loan products, programs and sponsorships
Stay current on general ecommerce and Internet marketing news and developments
Negotiate and manage all paid search media
Manage the One Reverse Mortgage website including content changes, technology changes, and pulling and reviewing traffic data
Brainstorm and solve any issues that arise involving low web traffic, lead submissions and functionality
Facilitate and manage all technology requests/tasks that require QL technology teams or other alternate vendors to execute
Create and implement required landing pages and change content when needed
Other duties as assigned from time to time by the Director of Leadership Development
Requirements:
Minimum 1 year of ecommerce product management (developing website strategy, features and enhancements)
Minimum 1 year of project/program management with specific experience in successfully developing and managing marketing projects
Intermediate to advanced WordPress experience.
Hands-on, professional experience with cross-channel marketing strategy, planning and execution
Usability or conversion enhancement knowledge
Excellent presentation skills, strong communication skills and amazing interpersonal skills at all levels of an organization
Ability to self-start, work independently, execute quickly, and prioritize work
Proven teamwork experience while working with design, marketing, technology and company leaders
General knowledge of Internet technologies, social media, SEO, email, design techniques, TV and video production is a plus
BS/BA preferred
Familiarity with project management tools such as MS Project a plus
Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
Other incentives, contests and rewards, including trips, event tickets, cash prizes, and more
Why We're Different
Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions /together/ and grow both personally and professionally. At Quicken Loans, we're in the business of putting roofs over our clients' heads, but we certainly aren't putting ceilings on our team members' careers. If you're interested in working in a place with a philosophy that's truly different, apply today.
Quicken Loans is an equal opportunity employer.Estimated Salary: $20 to $28 per hour based on qualifications.
Quicken Loans
We're the #1 online lender in America, closing loans in all 50 states, and we've grown to be one of the largest full-service residential mortgage lenders in the country. For five years in a row now, J.D. Power has ranked Quicken Loans highest in the nation in customer satisfaction for Primary Mortgage Origination. And this year, for the first time, they've also ranked us highest in the nation for Mortgage Servicing. There's a simple reason we've been so successful: We care about the people we work with.
If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different. We strive to make a creative, fun and collaborative environment you simply won't find anywhere else. We've been on Computerworld's Best Places to Work in IT list for 10 years running, hitting #1 in 2014, and we've been named to FORTUNE's list of 100 Best Companies to Work For for the past 11 years, ranking as high as #2.
The Web Specialist will assist in the development of site design and online engagement for Quicken Loans and related websites. If you're ambitious, enthusiastic and thrive in a team-centric environment, then this career is for you!
The Web Specialist's goal is to help develop and implement well thought out and strategic site merchandising and client engagement plans. Success will be measured by return on investment metrics, KPI performance, as well as overall execution of the plan. This person will report to our web product lead and will collaborate with s l, Marketing, Technology, and Business Intelligence teams, as well as outside partners and vendors. This person must have incredible communication skills, be able to adapt to and work with various personalities, and see challenges as opportunities.
Responsibilities:
Develop site merchandising strategies for specific mortgage products, programs, and supporting ancillary websites
Improve site(s) overall to better move visitors through an engaged relationship process including custom pages, tools/apps and functionality
Improve product category navigation and consumer engagement to best reflect consumer-centric exploration, interests and loan process
Accountable to visit to lead conversion and other key KPIs for specific mortgage products, programs and supporting websites
Become a subject matter expert on assigned product areas, their applications and industry developments, including competitive landscape
Understand client types and online behaviors
Leverage client feedback and learnings to improve the ecommerce experience
Use quantitative (marketing analytics) and qualitative (usability/survey) insights to identify areas for improvement
Collect and analyze requirements, create use cases and develop scope documents
Communicate business requirements to developers
Collaborate with other marketing teams to develop individual marketing plans for categories of loan products, programs and sponsorships
Stay current on general ecommerce and Internet marketing news and developments
Negotiate and manage all paid search media
Manage the One Reverse Mortgage website including content changes, technology changes, and pulling and reviewing traffic data
Brainstorm and solve any issues that arise involving low web traffic, lead submissions and functionality
Facilitate and manage all technology requests/tasks that require QL technology teams or other alternate vendors to execute
Create and implement required landing pages and change content when needed
Other duties as assigned from time to time by the Director of Leadership Development
Requirements:
Minimum 1 year of ecommerce product management (developing website strategy, features and enhancements)
Minimum 1 year of project/program management with specific experience in successfully developing and managing marketing projects
Intermediate to advanced WordPress experience.
Hands-on, professional experience with cross-channel marketing strategy, planning and execution
Usability or conversion enhancement knowledge
Excellent presentation skills, strong communication skills and amazing interpersonal skills at all levels of an organization
Ability to self-start, work independently, execute quickly, and prioritize work
Proven teamwork experience while working with design, marketing, technology and company leaders
General knowledge of Internet technologies, social media, SEO, email, design techniques, TV and video production is a plus
BS/BA preferred
Familiarity with project management tools such as MS Project a plus
Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
Other incentives, contests and rewards, including trips, event tickets, cash prizes, and more
Why We're Different
Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions /together/ and grow both personally and professionally. At Quicken Loans, we're in the business of putting roofs over our clients' heads, but we certainly aren't putting ceilings on our team members' careers. If you're interested in working in a place with a philosophy that's truly different, apply today.
Quicken Loans is an equal opportunity employer.Estimated Salary: $20 to $28 per hour based on qualifications.
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