Customer Service Representative
Overview
CLEAResult is now hiring Customer Service Representatives. We help thousands of businesses and individuals reduce energy use and lower their utility bills through energy programs that we design, market and implement. We achieve all this through financial incentives, education and energy management strategies and solutions.
Responsibilities
This a sales & service position with primary focus on make sure to help our customers save energy and money without sacrificing comfort. The CSR must be friendly, professional and genuinely interested in the needs of our customers receiving inbound and making outbound calls to existing and current customers in an effort proactively address various customer related needs., achieving daily, weekly, monthly sales targets established by the call center managers.
Make outbound calls to retain/recapture or offer plans to customers.
Maintain an acceptable volume of various customer retention and sales per week and month.
Accurately document and update customer records in the computer system.
Maintain high levels of confidentiality.
Proactively offer products and close sales that result from an initial incoming contact with the customer.
Work Experience and competencies:
Minimum of 6 months of previous experience within a customer facing environment required;
Call Center experience in an inbound/outbound sales environment preferred
Sales oriented with focus on customer service satisfaction.
How can I help you? attitude
Some technical conditions to work from home.
Strong desire to work within a team oriented environment with high level of collaboration and teamwork
Proficient in Windows-based computer programs with excellent navigation skills
Punctual and high attendance reliability.
Qualifications
HS Diploma or GED required
Type 35
WPM, and ability to navigate through several internet based applications
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
CLEAResult is now hiring Customer Service Representatives. We help thousands of businesses and individuals reduce energy use and lower their utility bills through energy programs that we design, market and implement. We achieve all this through financial incentives, education and energy management strategies and solutions.
Responsibilities
This a sales & service position with primary focus on make sure to help our customers save energy and money without sacrificing comfort. The CSR must be friendly, professional and genuinely interested in the needs of our customers receiving inbound and making outbound calls to existing and current customers in an effort proactively address various customer related needs., achieving daily, weekly, monthly sales targets established by the call center managers.
Make outbound calls to retain/recapture or offer plans to customers.
Maintain an acceptable volume of various customer retention and sales per week and month.
Accurately document and update customer records in the computer system.
Maintain high levels of confidentiality.
Proactively offer products and close sales that result from an initial incoming contact with the customer.
Work Experience and competencies:
Minimum of 6 months of previous experience within a customer facing environment required;
Call Center experience in an inbound/outbound sales environment preferred
Sales oriented with focus on customer service satisfaction.
How can I help you? attitude
Some technical conditions to work from home.
Strong desire to work within a team oriented environment with high level of collaboration and teamwork
Proficient in Windows-based computer programs with excellent navigation skills
Punctual and high attendance reliability.
Qualifications
HS Diploma or GED required
Type 35
WPM, and ability to navigate through several internet based applications
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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