Client Services Specialist
Overview and Summary
Summary:
Under direct supervision, responsible for providing customer support, and proactive outreach to an assigned customer base of automotive dealerships to improve overall client experience. Ability to identify and minimize customer pain points by fostering continuous relationship and building client satisfaction through email and phone outreach. Responsible for client upsell of product offerings.
Essential Duties and Responsibilities
ESSENTIAL DUTIES AND
Responsibilities:
Provides daily phone, email and support to automotive clientele with regard to general inquires within a 24 hour window.
Interacts daily with assigned dealership personnel to foster and continue building and managing business relationships.
Responsible for building and maintaining personal book of business through up-sell opportunities and new sale accounts.
Responsible for meeting monthly sales goals; new dealership business.
Creates and maintains relationships with newly contracted/acquired dealers through training and touchpoint communications
Proactively manages dealer base and campaign cancellations to reduce attrition or churn rates and notifies sales management if cancellation occurs.
Reach-out to low performing dealerships on a weekly basis, to optimize their overall success using AutoHook Technology.
Assists and consults clients with on-line advertising enhancements of current or future campaigns.
Proactively and creatively finds unique ways to customize and implement the AutoHook solutions
Analyzes and provides key insights to clients on a weekly/monthly/quarterly basis using AutoHook KPIs
Communicates and processes upsell opportunities with clients on new product and/or package offerings.
Qualifications - Education and Experience
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to prioritize and manage multiple concurrent tasks
Must be a team player with strong commitment to the Urban Science Mission
Attention to detail is necessary
Self-Motivated and goal orientated to reach monthly sales goal
Must have strong interpersonal skills and ability to build working relationships with internal employees and external contacts
Ability to conduct professional presentations
Ability to clearly educate and train new clients via one-on-one and/or online webinars
Ability to communicate effectively and concisely with various levels of management
Ability to solve straight forward problems
Shares information and keeps team informed of relevant and useful information
Working knowledge of Microsoft Word and Outlook
EDUCATION and EXPERIENCE
Must possess a combination of education and experience as follows:
University degree preferred in business degrees preferred (i.e., General Business, Business Technology, etc.) from an accredited college or university, or equivalent foreign institution and/or
Minimum of one year related work experience required
Prior Sales experience required
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Under direct supervision, responsible for providing customer support, and proactive outreach to an assigned customer base of automotive dealerships to improve overall client experience. Ability to identify and minimize customer pain points by fostering continuous relationship and building client satisfaction through email and phone outreach. Responsible for client upsell of product offerings.
Essential Duties and Responsibilities
ESSENTIAL DUTIES AND
Responsibilities:
Provides daily phone, email and support to automotive clientele with regard to general inquires within a 24 hour window.
Interacts daily with assigned dealership personnel to foster and continue building and managing business relationships.
Responsible for building and maintaining personal book of business through up-sell opportunities and new sale accounts.
Responsible for meeting monthly sales goals; new dealership business.
Creates and maintains relationships with newly contracted/acquired dealers through training and touchpoint communications
Proactively manages dealer base and campaign cancellations to reduce attrition or churn rates and notifies sales management if cancellation occurs.
Reach-out to low performing dealerships on a weekly basis, to optimize their overall success using AutoHook Technology.
Assists and consults clients with on-line advertising enhancements of current or future campaigns.
Proactively and creatively finds unique ways to customize and implement the AutoHook solutions
Analyzes and provides key insights to clients on a weekly/monthly/quarterly basis using AutoHook KPIs
Communicates and processes upsell opportunities with clients on new product and/or package offerings.
Qualifications - Education and Experience
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to prioritize and manage multiple concurrent tasks
Must be a team player with strong commitment to the Urban Science Mission
Attention to detail is necessary
Self-Motivated and goal orientated to reach monthly sales goal
Must have strong interpersonal skills and ability to build working relationships with internal employees and external contacts
Ability to conduct professional presentations
Ability to clearly educate and train new clients via one-on-one and/or online webinars
Ability to communicate effectively and concisely with various levels of management
Ability to solve straight forward problems
Shares information and keeps team informed of relevant and useful information
Working knowledge of Microsoft Word and Outlook
EDUCATION and EXPERIENCE
Must possess a combination of education and experience as follows:
University degree preferred in business degrees preferred (i.e., General Business, Business Technology, etc.) from an accredited college or university, or equivalent foreign institution and/or
Minimum of one year related work experience required
Prior Sales experience required
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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