Telephone Operator
Major duties and responsibilities include:
Provides information of a routine nature; Receives and directs callers to the appropriate area; Provides general telephone and visitor referral services; Refers callers to appropriate facility or program area based on request or nature of the call; Operates the VA Medical Center centralized telephone system; Obtains accurate patient account information in order transfer calls to appropriate area; Maintains records of toll and long-distance calls; Operates internal and external paging system; Performs other related duties as assigned; Work Schedule:
Rotating shifts Monday- Friday; 8am to 4:
30pm, 4pm- 12am midnight, 12am midnight- 8am only. Rotating shifts to include weekends & holidays:
8am to 4pm-sat and sun, 4pm to MN-sat and sun MN to 8am sat and sun Recruitment & Relocation Incentives:
Not authorized Financial Disclosure Report:
Not Required TO QUALIFY FOR THIS POSITION AT THE GS-04 LEVEL YOU MUST MEET THE FOLLOWING CRITERIA:
Experience:
Have at least one (1) year of general experience at the level of difficulty and responsibility equivalent to GS-03 grade level in the Federal service. The experience could have been progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. NOTE:
Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR Education:
Have successfully completed Two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school). NOTE:
Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR Combination:
Have an equivalent combination of successfully completed post-high school education and experience which meet the total qualification requirements for this grade level. NOTE:
Your experience must be documented in your resume and transcripts are required. You will be rated on the following Competencies as part of the assessment questionnaire for this position:
Customer ServiceOral CommunicationOrganizational AwarenessTelecommunications IMPORTANT:
A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provides information of a routine nature; Receives and directs callers to the appropriate area; Provides general telephone and visitor referral services; Refers callers to appropriate facility or program area based on request or nature of the call; Operates the VA Medical Center centralized telephone system; Obtains accurate patient account information in order transfer calls to appropriate area; Maintains records of toll and long-distance calls; Operates internal and external paging system; Performs other related duties as assigned; Work Schedule:
Rotating shifts Monday- Friday; 8am to 4:
30pm, 4pm- 12am midnight, 12am midnight- 8am only. Rotating shifts to include weekends & holidays:
8am to 4pm-sat and sun, 4pm to MN-sat and sun MN to 8am sat and sun Recruitment & Relocation Incentives:
Not authorized Financial Disclosure Report:
Not Required TO QUALIFY FOR THIS POSITION AT THE GS-04 LEVEL YOU MUST MEET THE FOLLOWING CRITERIA:
Experience:
Have at least one (1) year of general experience at the level of difficulty and responsibility equivalent to GS-03 grade level in the Federal service. The experience could have been progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. NOTE:
Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR Education:
Have successfully completed Two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school). NOTE:
Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR Combination:
Have an equivalent combination of successfully completed post-high school education and experience which meet the total qualification requirements for this grade level. NOTE:
Your experience must be documented in your resume and transcripts are required. You will be rated on the following Competencies as part of the assessment questionnaire for this position:
Customer ServiceOral CommunicationOrganizational AwarenessTelecommunications IMPORTANT:
A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0382 Telephone Operating - Salary Range:
$34,268 to $44,547 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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