Supervisor VSR (Assistant Veterans Service Center Manager)
The Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager) shares in the responsibility of managing Veterans Service Center (VSC) division operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to veterans and their dependents and for providing outreach services to stakeholders. The incumbent:
Plans, organizes, coordinates, directs and controls the work of the Division. Revises and develops work methods to support division priorities. Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division. Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability. Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided. Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval. Serves as technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs. Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies. Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals. Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions. Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances. Work Schedule:
Monday - Friday 8:
00 am to 4:
30 pm Telework:
Available Virtual:
This is not a virtual position Position Description/PD#:
37977A Relocation/Recruitment
Benefits:
Relocation with BVO is Authorized To qualify for this position, applicants must meet all requirements by the closing date of this announcement:
11/06/2020. Specialized
Experience:
Applicants must have one year of specialized experience equivalent to the next lower grade level in the normal line of progression for the occupation in the organization. Specialized experience is characterized by a thorough knowledge of general laws affecting veteran's Compensation and Pension benefits and a full and complete knowledge of the laws, regulations, precedent opinions of the Court of Veterans Appeals, authoritative opinions of the General Counsel, and the procedural requirements affecting the entire field of Compensation and Pension benefits programs. Candidates must also have demonstrated in their work experience or training that they possess, or have the potential to develop, the qualities to successfully supervise subordinates (including managers and coaches) and to operate and manage a successful Veterans Service Center. Time-in-Grade Requirements:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's. General Adjustment SF-50's cannot be used to prove time-in-grade. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the competencies; completion of a work sample, and/or be contacted for an interview. Physical Requirements:
The work is primarily sedentary; some walking and light lifting within the work area may be required.
Estimated Salary: $20 to $28 per hour based on qualifications.
Plans, organizes, coordinates, directs and controls the work of the Division. Revises and develops work methods to support division priorities. Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division. Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability. Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided. Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval. Serves as technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs. Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies. Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals. Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions. Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances. Work Schedule:
Monday - Friday 8:
00 am to 4:
30 pm Telework:
Available Virtual:
This is not a virtual position Position Description/PD#:
37977A Relocation/Recruitment
Benefits:
Relocation with BVO is Authorized To qualify for this position, applicants must meet all requirements by the closing date of this announcement:
11/06/2020. Specialized
Experience:
Applicants must have one year of specialized experience equivalent to the next lower grade level in the normal line of progression for the occupation in the organization. Specialized experience is characterized by a thorough knowledge of general laws affecting veteran's Compensation and Pension benefits and a full and complete knowledge of the laws, regulations, precedent opinions of the Court of Veterans Appeals, authoritative opinions of the General Counsel, and the procedural requirements affecting the entire field of Compensation and Pension benefits programs. Candidates must also have demonstrated in their work experience or training that they possess, or have the potential to develop, the qualities to successfully supervise subordinates (including managers and coaches) and to operate and manage a successful Veterans Service Center. Time-in-Grade Requirements:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's. General Adjustment SF-50's cannot be used to prove time-in-grade. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the competencies; completion of a work sample, and/or be contacted for an interview. Physical Requirements:
The work is primarily sedentary; some walking and light lifting within the work area may be required.
- Department:
0996 Veterans Claims Examining - Salary Range:
$118,378 to $153,889 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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